Genie

Your guide to unlocking full potential of ERPNext

Install Genie

bench get-app https://github.com/wahni-green/genie

Tags

  • erpnext-support
  • frappe
  • frappe-framework
  • frappe-support
  • genie

Add the Frappe Gems badge to your README

Maintain Genie? Paste this into your README:

[![Listed on Frappe Gems](https://frappegems.com/api/method/frappe_gems.seo.badge?app=wahni-green%2Fgenie)](https://frappegems.com/gems/apps/wahni-green/genie)

About Genie

Genie

Your guide to unlocking full potential of ERPNext.

Raising a support ticket

With Genie, it's easy to raise a support ticket with screen and audio recording right from withing your system.

Genie.webm

How to enable ticket raising?

  1. Install Genie on your site
  2. Go go Genie Settings and check Enable Ticket Raising

  3. Provide the base URL of helpdesk site and API Token.

    API Token can be generated against any user with Agent role on your helpdesk site. Store API token in the following format: api_key:api_secret. Colon(:) is required.

  4. Add a new button to your Settings Dropdown in NavBar Settings.

    Item Type should be Action and Action should be new genie.SupportTicket()

  5. Add another button to navigate to support portal (where ticket is created).

    Item Type should be Action and Action should be genie.OpenPortal()

    License

MIT

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